Effective Date: July 4, 2026
Gentle Waves is committed to protecting the privacy of your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information—including sensitive health and behavioral data—when you visit our website, complete our intake forms, or use our services.
Information We Collect
We collect information that identifies, relates to, or describes your family.
- Personal Identifiers: Names, phone numbers, email addresses, mailing addresses, and emergency contact details.
- Sensitive Personal & Health Data: Information submitted through our Parent Intake Questionnaire, including your child’s formal diagnoses, communication profiles, behavioral triggers, toileting schedules, and medical needs.
- Technical Data: IP addresses, browser types, and usage data collected automatically through cookies when you navigate our website.
How We Use Your Information
We use the collected data strictly to provide a safe, tailored, and supportive experience.
- Prequalification & Assessment: To review eligibility and ensure our staff can safely meet your child’s specific behavioral needs.
- Program Customization: To design individualized activities, schedules, and environments for your child and family.
- Service Delivery: To facilitate Zoom consultations with BCBAs and coordinate onsite RBT support.
- Communication: To send booking confirmations, respond to inquiries, and share vital pre-stay information.
Data Protection and Security
We implement strict administrative, technical, and physical security measures to safeguard your sensitive data.
- Secure Storage: All online intake forms and health profiles are stored on encrypted, secure servers with restricted access.
- Staff Confidentiality: Access to your family’s information is strictly limited to authorized BCBAs, RBTs, and retreat coordinators directly involved in your care.
- Virtual Consultations: Zoom sessions are conducted using secure, password-protected links to maintain the privacy of your clinical discussions.
Sharing of Information
We value your trust and do not sell, rent, or trade your personal information.
- Third-Party Providers: We may share basic contact or technical data with trusted service providers who help operate our website or process payments. These parties are contractually obligated to keep your data confidential.
- Legal Requirements: We may disclose information if required by law, court order, or to protect the immediate physical safety of our guests, staff, or the public.
- With Your Consent: We will only share clinical data with external parties—such as your child’s school or home therapy provider—if you sign an explicit authorization form.
Your Rights and Choices
You maintain control over your family’s personal data.
- Access & Correction: You have the right to request a copy of the data we hold about you or ask us to correct inaccuracies.
- Data Deletion: You can request the deletion of your personal data, subject to local legal requirements regarding medical and business record retention.
- Opt-Out: You can disable cookies through your browser settings or unsubscribe from our informational emails at any time.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The “Effective Date” at the top of this page will indicate when the latest modifications were made.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your sensitive data, please contact us at:
E-mail: gentlewavesbx@gmail.com
Address: A604, DreamZ, Shiroda, Maharashtra.